Modules

CRM

Leads, contacts, accounts, opportunities, and activities.

Documentation version 1.0.0 · Catalog availability Generally available (GA)

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Requires modules: None

The catalog lists this module as generally available (GA). You still need to validate your company setup and any country-specific rules.

Before you begin

  • Agree pipeline stage names and when an opportunity moves between them.
  • Prepare a small set of sample accounts—not live customer exports unless policy allows.
  • Identify who owns lead qualification versus closing.

Setup steps

  1. Open CRM.
  2. Create practice accounts, contacts, and one opportunity.
  3. Log calls or meetings on sample records to rehearse activity history.
  4. Limit pilot users to one team until the pipeline looks correct.

Day-to-day use

  1. Update opportunity stage and next step after customer touchpoints.
  2. Log activities the same day when possible.
  3. Use search and filters to manage your assigned pipeline.

Limitations and important notes

  • The catalog marks this module as generally available (GA). Your go-live still depends on configuration, country settings, and your own validation.
  • This guide does not state tax, payroll, or legal outcomes—your administrators and official sources define those.
  • Screenshots come from a non-production example environment with synthetic data.
  • On-screen permissions may differ from your company's final role design.

Example screens

Non-production example of the CRM main workspace
CRM main workspace · Documentation version 1.0.0
Non-production example of a focused CRM working area
CRM focused working area · Documentation version 1.0.0